Refund Policy
Refund Provisions & Administrative Levy Recovery
General Provisions
This Refund Policy governs the conditions under which administrative levies may be recovered by the Applicant. All refund determinations are made in accordance with the provisions set forth herein and are subject to the stage of adjudication at the time the refund request is received.
Refund Eligibility
| Condition | Eligibility |
|---|---|
| Cancellation prior to Phase II commencement | Eligible for refund (less administrative processing fee) |
| Cancellation during Phase II–III | Partial refund may be applicable |
| Post Phase IV determination (approved or denied) | Not eligible for refund |
| Duplicate submission by the Applicant | Eligible upon verification of duplication |
| System error resulting in erroneous charge | Full refund upon verification |
Refund Request Procedure
- Refund requests must be submitted in writing via the Contact Us page or email correspondence.
- The request must include the Application Reference Number and registered email address.
- Requests are processed within 5–10 business days of receipt.
- Refunds are issued to the original payment instrument used for the transaction.
Non-Refundable Circumstances
Administrative levies are non-refundable in the following circumstances: the ESTA application has been fully adjudicated (regardless of outcome), the Applicant provided inaccurate or fraudulent data resulting in rejection, or the Applicant failed to respond to requests for supplementary information within the designated timeframe.
Notice
The government filing fee component, where applicable, is subject to separate refund provisions as determined by the adjudicating authority and may not be recoverable through this portal.
Ref: US-ESTA-RFD-2026. Document integrity verified via Protocol 9.